Complaints

Complaints from eligible complainants

If you are an eligible complainant (as defined in DISP 2.7.3R), you should contact us immediately if you are dissatisfied with any aspect of the AIF management services provided to you by Notion Capital Managers LLP (“Notion”). Please write to:  

The Compliance Officer
Notion Capital Managers LLP
91 Wimpole Street
London
W1G 0EF
+44 0845 498 9393

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is Notion’s policy to aim to resolve every complaint fairly and in a timely manner. Notion has a written internal complaints handling policy, as required by the FCA Rules. You can obtain a copy of this on request, and, in the event that you have cause for complaint about the AIF management services which Notion provides to you, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, if you are an eligible complainant, you may also be entitled to refer your complaint to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Telephone: 0800 023 4567
or at www.financial-ombudsman.org.uk
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Data protection complaints

If you have a complaint about how Notion Capital Managers LLP (“we”, “us” or “our”) use your personal data, you can contact us at:

91 Wimpole Street, London W1G 0EF or info@notioncapital.com.

We will acknowledge receipt of your complaint within 30 days and will take appropriate steps to investigate and respond to your complaint without undue delay. We will keep you informed where appropriate and will tell you the outcome of our investigation.

You also have the right to complain to the ICO, the UK’s data protection regulator, or any other relevant data protection regulator, at any time. You can make a complaint with the ICO here: https://ico.org.uk/make-a-complaint/data-protection-complaints/. However we would appreciate the chance to deal with your concerns first.

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